This Privacy Policy explains how FeedRescue, a productized service operated under the VELSA Studio brand, handles information submitted through https://feedrescue.velsastudio.com and our diagnostic services.
1. WHO WE ARE
FeedRescue is an independent e-commerce product feed diagnostic and data correction service operated under the VELSA Studio brand. FeedRescue is not affiliated with, endorsed by, sponsored by, or certified by Google LLC, Alphabet Inc., Shopify Inc., or WooCommerce. For privacy-related questions or requests, contact:
hello@velsastudio.com
2. INFORMATION WE COLLECT
When you submit our free diagnostic form, we may collect: • Your store URL • Your e-commerce platform • Approximate product count • Information about Google Merchant Center feed errors • Diagnostic screenshots you voluntarily upload • Your work email address If you become a client, we may also process product-feed data and related product attributes necessary to perform the agreed FeedRescue service.
3. WHAT WE DO NOT REQUEST
We do not request or store your primary Google, Shopify, WooCommerce, or server passwords. Where access is necessary, access should be provided through the platform’s own user-invitation or permission system. We do not intentionally request end-customer databases, customer passwords, payment-card numbers, or unrelated consumer information.
4. HOW WE USE INFORMATION
We use submitted information only for purposes connected with operating FeedRescue, including: • Reviewing submitted Merchant Center problems • Determining whether an issue is suitable for our service • Communicating diagnostic findings • Delivering purchased services • Preparing product-feed and supplemental data files • Providing technical support • Maintaining website and service security
5. THIRD-PARTY SERVICES
FeedRescue uses third-party services required to operate the website and service workflow, including: • Framer for website hosting • Tally for diagnostic form submissions • Google Workspace and Google Sheets for business communication and service delivery These providers may process information according to their own privacy policies and terms.
6. DATA RETENTION
We retain submitted information only for as long as reasonably necessary for the purpose for which it was collected, including providing the requested diagnostic, delivering services, handling support, and meeting applicable accounting or legal requirements. Information that is no longer reasonably necessary may be deleted.
7. DATA SECURITY
We use reasonable technical and organizational measures to protect information handled through FeedRescue. Access to client information is limited to what is necessary to provide the requested service.
8. YOUR REQUESTS
If you have a question about information submitted to FeedRescue or want to request access, correction, or deletion where applicable, contact:
hello@velsastudio.com
9. INTERNATIONAL USERS
FeedRescue may serve businesses located in different countries. Information may therefore be processed through service providers operating in jurisdictions outside the visitor’s home country.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy when our services, technology, or legal obligations change. The current version will always be published on this page.